Case Study LEAN Administration

Background:

Anestablished company based in Austria was facing challenges in administrative efficiency. To meet the requirements of competition, the company decided to implement LEAN Administration, choosing the DMAIC methof as a structures approach: The main focus was on the middle management level.

DMAIC approach to LEAN Administration:

1. Define:

1. Clearly define the objectives of the lean initiative for middle management.
2. Establish measurable KPIs that reflect the success of lean implementation in administration.

2. Measure:

1. Analysis of existing administrative processes, identifying bottlenecks and waste.
2. Collecting data on working hours, throughput times and error rates at middle management level.

3. Analyse:

1. In-depth analysis of collected data to identify root causes of inefficient processes.
2. Work with middle management to understand specific challenges and bottlenecks.

4. Improve:

1. Develop and implement LEAN methods to optimise workflows.
2. Train middle management to communicate LEAN Principles and foster a culture of continuous improvement.

5. Control:

1. Implementation of control mechanisms to ensure compliance with the new processes.
2. Establishment of regular reviews and feedback loops to ensure sustainable improvements.

Results:

The introduction of LEAN Administration using the DMAIC approach at the middle management level of SwissGlobe AG led to significant results:

1. Increased Efficiency: by optimising work processes at middle management level, the overall efficiency of the administrative area was enhanced.

2. Reduction of Waste: The identification and elimination of inefficient processes led minimising waste and unnecessary resource consumption.

3. Cultural Shift: Training sessions and continuous communication fostered a cultural change towards more agility, personal accountability, and continuous improvement.

4. Improved Communication: Clear process flows and more efficient communication at middle management level contributed to improved overall company communication.